FAQ

What are your products made with? 
All my homeware products are handmade by me with Jesmonite AC100 and Jesmonite specific pigments. 

What is your processing time? 
For all products that are made and ready to go, processing time is 5-7 days for packing your order. For all custom orders (this will be listed on the item if it's custom) then it's approx 2-3 weeks turnaround. 

How much does shipping cost? 

  • UK Tracked - £4 
  • USA & Canada Tracked & Signed - £26.50
  • AUS & NZ Tracked & Signed - £25
  • Rest of World Tracked & Signed - £15


*All orders will be sent tracked and international orders will require signature

My order has arrived broken, what do I do? 
You must contact me within 7 days of your order arriving broken so I can claim against the courier for damage. A photo of the item damaged and your order number so I can resolve this for you. 

Can I include a gift note? 
Yes, please put this in the order notes box when checking out and I will handwrite this for you. 

Do you offer gift cards?
Not at this time but it will be something I will look into for future.

 

If you have any other questions, please message me on instagram @ terrazzoandtitz or email me at jodie@terrazzoandtitz.com